By placing an order with GUYAFIRENZE.COM you expressly acknowledge to have read, to have fully understood and to have agreed upon the Terms and Conditions provided hereunder.

This website is operated by guyafirenze (‘GUYA’) the site for e-commerce of 'Guya di AnnaMaria Casprini' (hereunder further referred to as GUYA) having its registered offices at via Por Santa Maria 76/r, 50122 Firenze, Italy. The activities of GUYA are categorized as ‘sales on distances’ as defined in the Italian Law on Market Practices and the Protection of Consumers - DL 185/1999.  Throughout the site, the terms “we”, “us” and “our” refer to guyafirenze. guyafirenze offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


By placing your order, you hereby expressly and without any reservation accept this confirmation as well as the entirety of these General Terms and Conditions of Sale.

The data recorded by GUYA constitute the full proof of the transactions between GUYA and its customers and constitute the full proof of the financial transactions.

GUYA offers its products at ‘’ until these products are sold out. GUYA cannot be held liable for any damages or losses caused or incurred by the being out of stock of the ordered product.


All prices of the goods in the GUYA SHOP are given in Euros (€) and are presented inclusive of Italian VAT at the current rate of 21%. This will be indicated on your order confirmation and is itemized in the order and at the ‘checkout’ page on the GUYA site.
If your order has to be dispatched to a destination outside the European Union (EU) this VAT will be deducted at the ‘checkout’ page and this deduction will be shown on your invoice.
If your order has to be dispatched to a country that is a member of the EU then the total price will include VAT at the current rate of 21%.

It is to be noted that GUYA has no control over any custom or import duties that could be levied when goods reach the country to which the goods have to be delivered and GUYA can not be held liable for these.

GUYA accepts payment for the ordered goods in Euros (€) ‘PAYPAL’ on the GUYA site or directly with credit cards.
GUYA accepts funds via VISA, AMERICAN EXPRESS, MAESTRO, MASTERCARD, or payment directly from the customer’s own PAYPAL account. GUYA accept payment made with bank deposit or COD (Cash On Delivery).


The purchased goods will only be delivered to you after receipt of the full payment of the balance of the amount due. Delivery costs are calculated by weight and volumetric weight and by each Country.

Once GUYA has received your order and processes the delivering of the goods, GUYA will inform you via e-mail of the number corresponding to the dispatched goods to keep track of the delivery.

All customs charges incurred are the responsibility of the customer.
In the event of loss, deterioration of or damages to the dispatched goods during the transport, the customer will have to inform the carrier company immediately.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


Your submission of personal information through the store is governed by our Privacy Policy. Please view our Privacy Policy section.


This transaction is considered to be made up in the GUYA registered offices.
The contractual relations between the parties resulting out of this transaction is construed and will be governed by Italian law. Any dispute regarding the execution, performance and interpretation of this transaction will be of the exclusive competence of the Courts of the city of Firenze.


Questions about the Terms of Service should be sent to us at